A lot has been said about the importance of employees making a great first impression. But the truth is it’s just as important for employers to make a great first impression on employees, and much of that impression is formed during the onboarding process. In my experience, a lot of companies’ onboarding processes tend to be fraught with issues and inadequacies, and this seems to be especially true when it…
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I’ve been working as an HR professional for decades, and I can tell you that my colleagues and I have never seen anything like the ‘Great Resignation’ we’re now experiencing. American workers are quitting their jobs like never before, and can expect this trend to continue into 2022. When this pandemic started, there was so much we couldn’t predict, and I don’t think anyone predicted this ‘turnover tsunami.’ That said,…
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It’s just three letters, but they’re critical ones. If you haven’t heard the acronym SOP (often referred to as SOPs), it stands for standard operating procedures. SOPs are the documented processes that help employees effectively and safely perform their jobs. Every single employee in your organization needs to understand, complete and follow these step-by-step desk procedures—especially right now. I like to use the example of the fast-food chain McDonald’s: Regardless…
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Workplace training isn’t a nice-to-have; if you want skilled, engaged employees who stick around, it’s a necessity. Also, your company can be on the hook if you don’t educate your staff on issues such as sexual harassment and diversity. American companies spend enormous amounts of money on employee training and education every year—an estimated $160 billion. But too often, these efforts are wasted for a number of different reasons. Here…
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