All posts by katherine

How To Retain Your Current Employees (and Survive The Great Resignation!)

October 27, 2021

I’ve been working as an HR professional for decades, and I can tell you that my colleagues and I have never seen anything like the ‘Great Resignation’ we’re now experiencing. American workers are quitting their jobs like never before, and can expect this trend to continue into 2022. When this pandemic started, there was so much we couldn’t predict, and I don’t think anyone predicted this ‘turnover tsunami.’ That said,…

How To Attract New Employees With Better Recruiting Processes

October 5, 2021

Building your ‘A’ team is one of the most important jobs you have as a business owner or manager. Get it right and you are well on your way to a profitable business. Get it wrong, and you’ll waste a lot of time and money on recruiting and training new people, adding unnecessary stress and overwhelm to everyone else on your team. There’s no doubt that attracting and choosing the…

How To Handle Difficult Employees and Poor Performance

May 7, 2021

It’s an all-too-common problem for team leaders and managers: dealing with an employee who isn’t performing well. Maybe they’re always showing up late or calling in sick. They require constant supervision and don’t seem to care about their job, turning in sloppy work. And remote working during the pandemic may be exacerbating the problem. This difficult employee isn’t only a problem for you. It’s a problem for your best employees,…

How to Avoid “Communication Bombs” Between Employees

February 14, 2021

Communication in the workplace can make or break your organization. If your employees are communicating effectively at work, your company is going to be much more successful. When your employees are communicating effectively at work, it: Strengthens the company culture Increases productivity and quality Avoids confusion and duplication of work Keeps everyone accountable and on-track with their tasks However, if your people are snapping at one another out of stress…

Why SOPs Will Make or Break Your 2021

January 6, 2021

It’s just three letters, but they’re critical ones. If you haven’t heard the acronym SOP (often referred to as SOPs), it stands for standard operating procedures. SOPs are the documented processes that help employees effectively and safely perform their jobs. Every single employee in your organization needs to understand, complete and follow these step-by-step desk procedures—especially right now. I like to use the example of the fast-food chain McDonald’s: Regardless…