Preparing for Difficult Conversations

$17.00

Many people worry about the potential pushback they may encounter during difficult conversations but do nothing to prepare for it. In this course, you’ll learn three ways to prepare. First, you’ll learn the importance of creating clear objectives for your conversation. you’ll also learn about your emotional bank account and how it impacts your relationships with others. Finally, you’ll be introduced to the ego state model to help with managing your style and tone. By the end of this course, you should have the tools to create a constructive atmosphere for managing any difficult conversation. This course is part of the Tackling Difficult Conversations Pocketbook series, a series that provides confidence-building tips and techniques to help you discuss difficult issues and tactfully deal with people’s emotions.