Handling Conflict: An Employee’s Guide

$17.00

Recognize the difference between constructive and destructive conflict in the workplace and know how to use collaboration to achieve a win-win solution. This interactive course walks you through the common causes of conflict among employees and teaches you how to turn a negative situation into a constructive process. You will learn strategies to improve your communication and listening skills and pick up tips on how to deal with difficult personalities. By the end of this course, you will have the tools you need to turn a conflict situation into a collaborative resolution.

This 45-minute course features a self-assessment to help you gauge how you naturally approach conflict so you can quickly identify areas for improvement and adjust accordingly. It also includes short quizzes throughout and final test to assess your knowledge of the subject matter.