The personal development plan is what makes 360-degree feedback meaningful, by guiding the review subject’s professional and personal improvement and growth. This course is part of the 360-Degree Feedback series, a series designed to help leaders provide constructive feedback for employee development. In this course, you will learn how to prioritize feedback to create effective, "DREAM IT" development objectives. You will also undersand your role as a manager when a coach has designed the personal development plan. Finally, you'll learn how the 80/20 rule applies to the allocation of resources during the entire 360-degree feedback process.

In today's fast-paced world, a manager's job is not limited to managing resources but goes well beyond that in terms of developing their own and staff's individual competence to achieve organizational goals and objectives. At its heart, the manager's job requires several core skills. A manager must be equipped with soft skills like strong communication and interpersonal skills, problem-solving and decision-making, delegation, managing meetings and managing oneself. Whether you are new to management or want to brush up existing skills, this course delivers a rich learning experience.

Many managers believe their only role is managing resources. Yet, a good manager has to wear many hats, given the different roles required of the job. On any given day, a manager needs to act as a planner, organizer, leader, coach, and monitor. Each role comes with its own set of responsibilities and competencies. No one role is more important than another because it’s the effective combination which is at the heart of good management. This course explores these five critical roles and how a manager can best maximize each one and combine them as a cohesive whole to become a better manager.

To improve the efficiency of the processes of your organization or team, you first need to understand your operations. Each step in a process is either “value-adding” or “non-value-adding.” In other words, does it add value for the customer, does it reduce mistakes, or does it cut down on waste? This course is part of the Improving Efficiency Pocketbook series, a series that provides tips and techniques on how to analyze and improve your processes to save time, money and resources. In this course, you'll learn about operational models, and breakdown process chains into smaller units of input and output. By the end of this course, you'll be able to explain an operational model, identify process changes, and use a set of customer and supplier questions to better manage internal and external relationships within your operations' process chains.

This course describes time-honored, reality-tested leadership principles and actions based upon valuing people, inspiring them to follow a compelling vision, and leading them by example with integrity. Leaders inspire rather than force, and they respect the skills and dignity of their colleagues.

The best managers look at the world through the eyes of their employees to develop the right mindset to structure work carefully, communicate more effectively, and push decision making down to the appropriate level. Based on research from the London Business School, this course lays out the steps needed to empower your employees to do their best work. A manager’s job is to enable employees to reach their own personal goals while also delivering on the organization’s goals.

When you turn a delegated task into a coaching opportunity, you increase the benefits of the delegation process. Coaching as you delegate improves your relationship with your team and fosters the team’s growth. This course is part of the Delegation Pocketbooks series, a series that reveals how to save time, improve results, and increase job satisfaction with successful delegation. In this course, you'll learn the skills and strategies needed to turn the delegation process into a coaching opportunity, including the Push and Pull coaching strategies. You'll also learn the importance of feedback and recognition when coaching through delegation. By the end of this course, you’ll be ready to maximize the benefits of delegation through an informed coaching strategy.

Leaders must create the time and space to lead the big efforts – and that means letting go and trusting some of the work to their employees. Like many leaders, you may struggle with knowing which tasks and projects to keep and which to hand off. In this course, you’ll use a matrix to identify a task to be delegated and then consider the right person for that task. You’ll examine how to set up a delegation system designed for success. Finally, you’ll consider how to provide excellent feedback on a delegated task. By the end of this course, you’ll be better able to execute your goals and grow your team’s skills with effective delegation. This course is part of the Performance Management Pocketbook series, a series that provides a pocketful of tips, tools, and techniques that will enable individuals, teams, and organizations to excel.

When you delegate a task, your delegate and the task outcome will benefit from a monitoring system that includes goal setting, check-ins, proactive problem solving, and risk mitigation. This course is part of the Delegation Pocketbooks series, a series that reveals how to save time, improve results, and increase job satisfaction with successful delegation. In this course, you'll learn how to set SMARTER goals to help your delegate successfully complete a task. You'll also learn tips for monitoring progress and dealing with issues and strategies for minimizing risk during the delegation process. By the end of this course, you'll be ready to set-up a task monitoring system that sets your delegates up for success.

Listening is one of the most underrated business communication skills. While most of us like to share our knowledge, you can gain more influence and develop deeper connections with your co-workers by practicing active listening. Research from Columbia Business School finds a direct connection between listening and one’s ability to influence others. Good listening skills are related to the ability to persuade others, direct meetings, and turn conversations in your favor.

In this course, you'll discover the characteristics that make up different styles of leadership and learn how to select the best leadership style for the situation at hand. While the wrong leadership style can break a project, the right leadership style can help improve productivity and ensure teams and management work well together. By the end of this course, you will be able to identify your current leadership style and develop effective leadership styles for any situation.

Who do you trust? Is it your parents? Your boss? Bank manager? Lawyer? No, hang on, I've got it: That guy at the realtors' office who told you the cracks in the foundations were nothing to worry about? Well, maybe not that last one. The fact is, trust needs to be earnt. If you go around putting your trust in people who haven't earned it, then you're likely to get hurt. If you're running a business, for example, you simply can't just trust that your customers are going to pay their invoices on time. Nope, you need to do some due diligence and find out their reputation. You weigh up the risks involved and make your decisions based on evidence rather than intuition. If you didn't, you probably wouldn't be in business for long. But within your team, it's especially important to make the effort to build trust. This course will explain how. We're going to take a look at: The benefits of trusting each other Steps to establishing a culture of trust How to avoid the downward spiral of trust Why take this course? When you establish a culture of trust internally, you'll find it easier to foster trust with external clients, you'll increase loyalty and improve communication within your business too. We're here to help, trust us.

Put your natural leadership skills to work by recognizing your strengths and seeking out opportunities where you can use them to motivate others. This course identifies the traits of unofficial leadership and discusses the 3 steps you can take to develop this talent both personally and professionally. Learn how to recognize and use your natural strengths and interests to influence others and encourage their own leadership talents.

Nobody likes to be criticized, but giving feedback is important for personal and professional development. As a manager, this is one of your most important responsibilities to your team, so it’s important to assess and improve your feedback approach. This course is part of the Feedback Pocketbook series, a series that helps managers and team members create effective and engaging feedback conversations. In this course, you’ll learn how to raise your self-awareness to better meet your feedback goals. You’ll also learn about common feedback expectations and how to manage them to improve how others perceive your feedback. Finally, you’ll take away eight specific strategies to have more successful feedback conversations. By the end of this course, you’ll be in a more confident position to help develop your team with clearer and more respectful feedback.

Refine your methods for providing employee feedback with this insightful training course outlining strategies for delivering feedback that is courteous but still highly effective. In this course, you'll learn how to lay the foundation for offering constructive feedback by developing a routine of on-going positive feedback. Learn why criticism without suggestions for improvement is bound to fail, and discover expert tips for reinforcing a job well done and encouraging improvements in performance.

When we understand ourselves, we find it easier to understand and lead others. Neuroscience is an important field of study, focusing on the brain and its impact on our behavior and cognitive functions. David Rock, a neuroscientist and expert in leadership development, created a model to provide a framework of how the brain processes our interactions and collaborations with others. It’s called the SCARF model. Insight from this research enables managers and leaders to exhibit more adaptive behaviors based on how mental experiences occur over time. Understanding these experiences leads to improved capacity to understand your own behavior and that of others too.

When teams are engaged, not just in their work but in the team's mission and in supporting each other, team success and productivity increases. So, it goes without saying that managers and leaders need to be able to identify disengagement and know how to rebuild engagement, in order to secure team success. But how can you do that? Well, research from Ashridge Executive Education at Hult International Business School has the answer. They have created a way to quickly and effectively pinpoint levels of engagement and the effect they have on team dynamics. In this course, we'll be looking at that research to help you identify the level of engagement within your teams and form specific steps to build engagement, trust, and productive teamwork.

As a leader you will have opportunity to coach and mentor others in both official and unofficial capacities. Knowing how to effectively coach and mentor your people is key to both their success and to preparing new leadership to step up. Through application exercises and a rich multimedia process, you will learn the skills to be an effective coach or mentor, and thus be able to build additional leadership capability in your organization.

This module addresses how effective leaders identify what motivates their colleagues and use this to inspire loyalty to their team’s mission.

This module explores the importance of leadership integrity. Studies show that employees admire and are loyal to leaders who behave with integrity. Willfulness, confidence, and ruthlessness are sometimes viewed as positive character traits for leaders, but those who exhibit integrity, courage, vulnerability, and social intelligence deliver loyal employees and better results.

Leadership is not about following a manual, a set of rules, or being like others. It's about developing your own unique way of leading, one that convinces others to follow you. In virtual teams, being a leader has different challenges than face-to-face teams. This course is part of the Virtual Teams Pocketbook series, a series that provides tips and tools on leading a successful, motivated team of people who work apart. In this course, you'll learn about the traits and skills of a successful virtual team leader and how to encourage teamwork among your virtual team members. Finally, you'll get a set of questions you can answer to help you lead a virtual team successfully. By the end of this course, you should be able to identify your specific traits and skills to be a successful leader for your virtual team.

Whenever people get together for a purpose – whether a club activity, community project, or company goal – the group looks for a strong leader to step up. Are you that leader? In this course, you’ll look at the effective behaviors of someone who can propel a team. You’ll use a tool to assess how you spend your time and examine how you might spend less time managing and more time leading. Also, you’ll use the LEADS model to analyze your leadership skills. Throughout the course, you’ll examine a scenario that helps you apply what you’ve learned about leadership. By the end of this course, you’ll be ready with strategies to empower others to be their best selves at work. This course is part of the Performance Management Pocketbook series, a series that provides a pocketful of tips, tools, and techniques that will enable individuals, teams, and organizations to excel.

Inclusivity is a hot topic, but when it comes to gender, biases are still a problem with 70% of leadership and management roles still occupied by men. However, a study by Elisabeth Kelan, Professor of Leadership at Cranfield University School of Management, identified that middle management is the key to solving this. This course will investigate her findings and offer practical techniques for encouraging gender inclusivity throughout your organization. It will also help you identify and call out gender bias and enable you to recognize work practices that aren't conducive to a gender inclusive environment.

Discover a strength-based approach to becoming a more influential leader with this engaging training course designed to help you identify and capitalize on your most effective skills. In this course, we'll discuss how to focus on the positive and pinpoint your strongest attributes using a variety of tools. We will also outline strategies for building on your existing strengths to develop your personal leadership style. The 30-minute course provides a multimedia learning experience, with informative video instruction, audio narration, and interactivity. Built-in exercises offer the opportunity to closely consider and evaluate your strengths. Once you've completed the course material, you are invited to take a final test to review what you've learned and ensure your grasp of key leadership concepts.

Leaders need to make decisions on a nearly daily basis. Doing so effectively will help you be a better leader and move your organization forward toward better results more efficiently. In this course, you’ll learn what researchers from Yale and the University of Toronto, can teach us about how emotional intelligence can help you drive teams to better decisions. In addition, you’ll learn a basic framework to help you make SMARTER decisions.

Employees who manage others have important responsibilities to guide their subordinates’ actions. They need to demonstrate ethical behavior. They are accountable for setting and reinforcing a strong culture of ethical conduct within their workgroup. And they are their subordinates’ principal resource for guidance and concerns about ethical conduct, among other responsibilities. In this course, managers explore the key competencies that lead to and reinforce a responsible workplace. (Manager - Core)

What does it mean to lead? It doesn’t mean you are the top performer on your team or that you’ve mastered more skills than others. To lead is to model a healthy mindset focused on strengths, balance, and enjoyment of what you bring to the work. In this course, you’ll identify your strengths and how they play out in the workplace. You’ll examine stress levels to manage your energy levels and the degrees of challenge that you face. Finally, you’ll consider some tips to prioritize for performing at your best. By the end of this course, you’ll be ready with actionable strategies to improve your performance as an effective manager. This course is part of the Performance Management Pocketbook series, a series that provides a pocketful of tips, tools, and techniques that will enable individuals, teams, and organizations to excel.

Managers have a vital role in the successful performance of each individual in a workgroup and the success of their organization. This course outlines how to set expectations, coach for performance, solve performance issues, and develop performance with a strong focus on individual participation and positive reinforcement. If used effectively, these techniques result in extremely motivated, productive, and satisfied individuals. Through interactive exercises and fictional scenarios, learners will explore how to set goals within their workgroup, how to effectively use coaching, how to counsel individuals, how to recognize and respectfully correct actions to improve performance, and how to evaluate and further develop individual performance over time.

Motivate your employees to perform at a higher standard by knowing what drives their engagement, their choices and their behaviors. In this course, you will learn about the most common motivators for employees and how to use them to produce greater results. Once you learn about what motivates your employees, you will learn how to create an action plan to implement incentives that are meaningful to your employees and support their engagement at work.

Unless employees at all levels of your organization are committed to change, it will not be successful. That’s why it’s important to have methods in place to assist with getting everyone onboard. In this course, you’ll explore the connection between successful change management and alignment within your organization. You’ll learn what the experts have to say about change implementation and identify conditions within your company that impact your success. By the end of this course, you’ll have tools to ensure your employees are prepared to successfully implement change. This course is part of the Managing Change Pocketbook series, a series for those managing and undergoing change in their organization.

Leaders, as they say, are not born, they are made. They come from different backgrounds, and they have different experiences, personalities and styles. What leaders do have in common is the willingness to learn and grow. This course is part of the Teamworking Series, a series designed to help team leaders build and manage high-performing teams. In this course, you will learn the difference between a manager and a leader and will be able to identify the qualities of strong leadership, including the ability to recognize potential conflict by observing group behavior. If you're seeking to develop your own leadership skills, this is the course for you!

People seeking to excel at their jobs develop competencies, attitudes, and behaviors that make them high performers. However, these aren’t always conducive to effective leadership. This module explains that leaders need to share effort and credit for accomplishments, promote career advancement, and develop a clear understanding of why what they do matters. Inspiring colleagues to work toward the common good – including their own – is a key to effective leadership.

Effective planning is the key to successful change management, no matter how small or large the project. That’s why it’s important to have a framework to consider potential challenges and plan to address them. In this course, you’ll learn the key steps of change implementation. You’ll explore how to understand the needs of your organization through analysis, and plan for change implementation. After this course, you’ll have strategies to successfully implement change at your company. This course is part of the Managing Change Pocketbook series, a series for those managing and undergoing change in their organization.

Do you look at feedback as a positive or a negative thing? The truth is, it can be both depending on how it is delivered and how it is received. Feedback is a give and take experience. It is a valuable part of improving business processes, products, services, and even your own personal growth. How you, as a leader, receive that feedback sets the stage for either continued feedback, or no feedback at all. In this course you will learn how to graciously and effectively receive feedback in a way that gets results. You will also learn about the "feedback filter" and how to create a valuable feedback rich environment in your company, division, or team.

To successfully communicate and to reduce communication failures and misunderstandings, it's important to assess your role as a communicator. This course is part of the Communicator's Pocketbook series, a series that explains how to make you more aware of your communication style and how to improve it. In this course, you'll learn to identify whether you act as a channel or a gulf and how you can play the role as either a messenger or massager of information. You'll also learn ways you can build trustworthiness as a messenger and how you can include others in your communications to improve the process. By the end of this course, you'll be able to identify ways you can be a more trustworthy messenger of information.

Turning a group into a high-functioning team and maintaining that level of productivity requires team building. There are a variety of activities to help you grow your team, but to implement them, you need an understanding of team building and team development. This course is part of the Team Building series, a series designed to help leaders improve the performance of their teams with team building activities at every stage of team development. In this introductory course, you'll learn the importance of team building for the individual and the group and how team building and teamworking differ. You'll also learn the relationship between your leadership style and your team’s developmental stage. At the end of this course, you'll have a deeper understanding of the foundations of team building and the role you play in your team's development.

Successfully transition into your new role as leader by learning how to recognize and tackle the many responsibilities and challenges that come with leading a team. In this course, we'll review the soft and hard skills associated with managers and leaders. Then, you will learn the 4 steps you need to take to transition out of the role of individual contributor and into the role of a leader who sees the big picture and empowers employees.

While performance management undoubtedly includes measuring, reporting, and tracking progress, it also means caring about your employees and bringing out their best. In this course, you’ll define “performance management” by considering key ideas behind this approach. First, you’ll hone in on employee engagement with a handy matrix that you’ll apply to two case studies. You’ll also examine an evidenced-based survey and think about how you might use it as a motivator. Finally, you’ll examine research findings that show the wide-ranging benefits to employee engagement. By the end of this course, you’ll be ready with concrete tools to boost your people’s engagement, productivity, and enjoyment of their work. This course is part of the Performance Management Pocketbook series, a series that provides a pocketful of tips, tools, and techniques that will enable individuals, teams, and organizations to excel.

Strategy is essential to creating and sustaining a company’s competitive advantage. A successful manager needs to understand the basics of a strategic framework and the role it plays in an organization’s future planning. This course is part of the Strategy Pocketbook series, a series that provides tips and techniques for formulating and developing a strategic plan. In this course, you'll learn the definition of the term "strategy" and the role it plays in an organization. You'll also learn the different components that make up a strategy. By the end of this course, you will understand the basics of strategy to assist you in how you approach your strategic development.